I'm sorry that you're having trouble with the zoom feature for you flipbook. I haven't seen an email with an address that includes "digbecks" come through support. You might try sending your questions through the link below and/or use another email address in case your message may be going to spam.
Also, you mention in the title of your post that you're using version 3.1.83. If that's correct, then that would be an extremely old version of in5. I would recommend updating to the current version of in5, version 3.8.13:
When you go to in5 > Info and Updates..., in the upper right corner of the in5 - Info & Updates dialog, does it show 3.8.13 or 3.1.83? If it is 3.8.13, then you are up to date.
Whew, that's good. Thank you for confirming.
And I'd be happy to take a look at the flipbook and zoom issue you're having if you can send us your files and a description of what's happening. I'd recommend sending them here:
Are you Beckie? If that's you, I just got your email and replied. This email was the only one that we received from that email address. There also weren't any files attached or files available via a link.
In my reply, I recommended using WeTransfer.com which doesn't require that you have an account with a file sharing service such as Dropbox, Box, Google Drive, etc.
Without your InDesign file and/or your output files, it's especially difficult to troubleshoot. We're happy to look at your files to see how we can help. :)
If you have another email address, I would recommend trying that.
If not, are you using Outlook to send your email? It's possible that your emails aren't actually getting sent.
The Answer Exchange is a forum, so replies from here would be "noreply."
We don't recommend publicly posting email addresses (either yours or ours) because of spam. Instead, I would recommend reaching out to us via this link:
Alternatively, you can send files for free via WeTransfer.com without an account. When you send the files, you can post a message through their service.
You might also have your IT department assist you with your email account to make sure that your emails are getting sent.
I just replied to your email.
For anyone else with a question about sending files, I want to clarify--content that you email to our support is private (it may be reviewed by additional members of the support team). Any content that you post on the Answer Exchange is public.