Version 3.8.13 zoom in and out function not working in flipbook

Question

Hi,

I have published a flipbook but the zoom feature is not working in Chrome or Edge on Windows. In fact there are quite a few bugs. I sent an email about several other issues and no one has responded effectively.

Many thanks

Answer 1

Hi Digbecks,

I'm sorry that you're having trouble with the zoom feature for you flipbook. I haven't seen an email with an address that includes "digbecks" come through support. You might try sending your questions through the link below and/or use another email address in case your message may be going to spam.

• https://ajarproductions.com/pages/contact.php?category=in5

Comments

I don't have an email address to send the email to, that is the problem. Can you please send me one?

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We don't recommend publicly posting email addresses (either yours or ours) because of spam. Instead, I would recommend reaching out to us via this link:

• https://ajarproductions.com/pages/contact.php?category=in5

Alternatively, you can send files for free via WeTransfer.com without an account. When you send the files, you can post a message through their service.

You might also have your IT department assist you with your email account to make sure that your emails are getting sent.

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How can I email you files via the link you shared if I need the files to be private? I have already reached out via the support link several times and you aren't understanding me.

This is not acceptable support.

I need to send you private examples so you can fix the many issues there are with your code but you have no way I can send private examples to you.

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An email from your email address just came through timed stamped a few minutes ago that includes the WeTransfer link. I'll take a look and get back to you.

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I just replied to your email.

For anyone else with a question about sending files, I want to clarify--content that you email to our support is private (it may be reviewed by additional members of the support team). Any content that you post on the Answer Exchange is public.