Are you Beckie? If that's you, I just got your email and replied. This email was the only one that we received from that email address. There also weren't any files attached or files available via a link.
In my reply, I recommended using WeTransfer.com which doesn't require that you have an account with a file sharing service such as Dropbox, Box, Google Drive, etc.
Without your InDesign file and/or your output files, it's especially difficult to troubleshoot. We're happy to look at your files to see how we can help. :)