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+1 vote

Does Mobile Article Explorer work on a computer or only on tablets and phones.

If so, can't get it to work on my Mac.

Thanks a lot for your help!

in how_to by (130 points)

1 Answer

0 votes

Hi Marc,

Yes, the Mobile Article Explorer should work on a computer in addition to tablets and phones:

You might try checking if you're exporting with the latest version of in5 (currently 3.8.11). You can check your version by going to in5 > Info and Updates... and checking the version number in the upper right of the in5 - Info & Updates dialog that opens. If it's an older version, try downloading the latest version, installing it, and re-exporting your content. 
If you're still having issues after updating to the latest version, would you be able to send us your InDesign file (or a sample file that recreates the issue) and your html5_output for us to troubleshoot? You can send your files here:
by (26.6k points)

Hello Myra

Many thanks for your prompt response.

I appreciate!

I must be doing something wrong.

I am therefore attaching the files to the address mentioned.

I have 3 more questions:

- Why does the video in autostart mode leave when opened in Safari, but not in Google Chrome?

- Unable to download the "scrolling frame" plugin from my Indesign. The download button freezes and nothing happens. I can however cancel. Is this because I have a trial version?

- Impossible to use "Viewer display" when exporting. Is this normal? Or is it also because I have a trial version?

Thank you for your precious help

I replied via email, but I'm adding my answers here for others who have similar questions:

I can see from the output that you're exporting with in demo mode. There are some limitations in demo mode including Pro features such as the Mobile Article Explorer. When you export with a licensed Pro plan or higher, then the Mobile Article explorer works. Here's a list of features available by plan level:

I can also see in the InDesign file that although the video is set to Autoplay in the in5 Video interactive widget (in5 > Interactive Widgets > Video) that Mute is not selected. Some browsers restrict autoplaying video without user interaction. The workaround is to mute it. Here's more information about the workaround:

We have seen that sometimes the button doesn't work for people if their IT department restricts downloads. You can try download from the following page; however, If you're in an environment that restricts downloading, then this may not work for you either. In that case, you might want to check with your IT department:

Yes, the Viewer Display is another Pro+ level feature that is limited by the demo version.