Activation online but not locally

Question

Hello, I have an associate on my team that when he tried to activate his demo copy it gave him the following error: "Activation online was successful, but could not be written locally. in5 will appear in demo mode the next time you launch. Please contact support to resolve this issue."

Is there something he needs to do to fix this?

Thanks!

Answer 1

Is it possible the user needs Admin access to install software? If so, please log in as Administrator and try again. If you would like, you can send an email to us at support@ajarproductions.com and we can verify your subscription and help you further. Thank you.