Video loop not working

Question

Hi, my video is not looping even though I have that box checked in the video interactive widget.  Is there something I'm doing wrong?

Thanks for your help

Comments

I tried putting the video on a separate doc and exporting, and the looping worked perfectly. On the document where I want to use the video, there are four buttons set up to navigate to different pages. Is that the problem I wonder?

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Could you send over the InDesign and supporting files for us to take a look?

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Sorry, wish I could but that would be against company policy. I was thinking maybe I could see if it works alone on a separate page in the document, then rebuild everything on top of it (it's meant to be the background for my headline and buttons).

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Are you able to replicate the issue using text/images/videos that are not sensitive or confidential? Yes, if you can isolate the issue, we can at least narrow down what the cause might be.

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Thanks egamet--I am rebuilding the document with dummy copy, so far so good. I started a separate thread with some error messages I was getting, I probably should have uploaded them here. I'm not seeing those errors with this new doc I am building.

Thanks again

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Hi egamet--I'm still having the issue. I made a new version with dummy copy--how do I get it to you?

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You can provide us a dropbox link or use a file transfer service like WeTransfer. Use support@ajarproductions to notify us (don't post the link here).

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Hey!

We also have the same bug.Were you able to fix it?

Thanks

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You know, recreating the document from scratch made it work for me and I never looked back :)

It seemed to me that part of my problem could have been that I brought the video into an existing box that had a fill instead of bringing it in as a new element on the page. I'll go back to my problematic file to see if that's still an issue.

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Thanks! We will try first differents methods to import to see if it fixes, and then, if its still not working, make from scratch. Thanks!

Answer 1

It sounds like re-placing the video from scratch and applying the settings fixed the initial issue.